The global lender fulfils its promise to grow headcount and double wealth managed from its Singapore base.

In the same week that the division named two senior figures to its board, HSBC Singapore has added three senior hires to its retail banking and wealth management ranks.

The three are: Alice Fok, who will head the customer experience, customer propositions and marketing teams; Ranojoy Dutta, who will lead on retail products, overseeing the deposits, payments solutions, credit cards, loans and mortgages product teams; and Ian Yim, who will head the bank’s wealth and international business.

A year ago, HSBC Singapore unveiled a multi-year plan to grow market share of its retail and private banking business by adding over 400 customer-facing employees in the region and doubling the wealth managed.

Combined estimates by BCG, Bain and Cap Gemini put Singapore in the top-three offshore wealth booking centres globally, managing US$1.1 trillion in personal wealth.

Anurag Mathur, Singapore head of retail and wealth management for HSBC, said the scaling up strategy is producing exponential growth.

“To sustain this trajectory, we need laser-like focus on delivering excellent customer service. This means generating deep customer insights, designing and delivering unique products and propositions, and having the agility to meet changing customer needs. It also requires having the right structure and people in place, Mathur said.”