Private banking clients can use the new app – “SC Mobile” – for their regular banking needs, although it is not a specifically wealth-focused offering. The advent of the global pandemic has accelerated the need for new digital banking channels.

Standard Chartered’s retail banking arm has launched a range of new online offerings in India, Malaysia and Singapore, helping clients to become even more reliant on digital services amid the global COVID-19 pandemic. 

Private banking clients can use the new app – “SC Mobile” – for their regular banking needs, a spokesperson told WealthBriefingAsia when asked about the extent of the offering. 

The UK/Hong Kong-listed bank, which has expanded its digital capability, is expected to be rolled out in the rest of its ASEAN and South Asia markets later in 2020.

Standard Chartered has made available 24 service requests on its digital platforms, including a “catch all” function, where clients have the option of raising any service request in their own words via an open text box. Requests, ranging from cheque book requests and reporting lost or stolen cards, to card transaction disputes and mortgage repricing, can be made anytime, anywhere, at clients’ fingertips, it said. 

“With current safe distancing and stay home advisories, this is particularly timely as individuals, [who] are encouraged to use digital banking channels and financial institutions, are called to provide as many basic financial services through digital channels that do not require physical presence at branches,” it said.