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Singapore’s DBS has introduced a new feature on its artificial intelligence-powered financial and retirement planning tool, NAV Planner. The feature provides specific investment ideas which fit a client’s investment profile.
DBS has also streamlined several processes such as amalgamating customer knowledge assessment (CKA) and customer account review (CAR) assessments - actions a customer must take and pass, before being permitted to invest in more sophisticated products. This new approach, dubbed “Make Your Money Work Harder,” is available via NAV Planner on DBS digibank online and mobile banking app.
The change mirrors the offline consultation a customer would have with the bank’s wealth planning managers, it said.